Erwin Data Modeler License File Download: Understanding the Product Support Lifecycle

As a user of Erwin Data Modeler, it is essential to understand the product support lifecycle to ensure that you receive the necessary assistance and updates for your software. If your product reaches its end-of-life or end-of-support date, you may be able to continue receiving limited support through our Continuing Support service.

The Continuing Support service provides one year of limited support beyond the end-of-life or end-of-support date. However, it is important to note that this service does not guarantee assistance on older versions of the product. Instead, we will focus on assisting with upgrading to a supported version.

It's also worth noting that once a product reaches its end-of-life, it is no longer available for download from our Support Portal. Additionally, no new patches or fixes will be created for this release. However, if you are using an older version of the product, we may still provide support and fix issues, but only under extreme circumstances and at our discretion.

On the other hand, products that offer Long Term Support (LTS) releases can continue to receive maintenance releases and hot fixes periodically. Enhancement requests for these releases are also accepted and may be considered for future releases.

It's crucial to plan an upgrade to a release on Full Support as soon as possible to ensure you have access to the latest features, security patches, and bug fixes. Our usual support policy is to provide support on both the current and prior versions of our products. However, if you are using a discontinued version, we encourage you to upgrade to the currently supported version.

Erwin Data Modeler offers various products and solutions, including Storage Performance and Utilization Management, Information Archiving & Storage Management, Hybrid Active Directory Security and Governance, Starling Identity Analytics & Risk Intelligence, and One Identity Safeguard for Privileged Passwords. Each of these products has its own product lifecycle table, which can be found on your Product Support Page or Knowledge Base.

In conclusion, understanding the Erwin Data Modeler product support lifecycle is vital to ensure that you receive the necessary assistance and updates for your software. By planning an upgrade to a release on Full Support, you can continue to benefit from the latest features, security patches, and bug fixes.

Erwin data modeler license file download