Changing Phone with Duo Mobile App

Are you planning to change phones or devices and want to know how to transfer your Duo Mobile app settings? Look no further! In this article, we will guide you through the process of changing your phone while ensuring a smooth transition for your two-factor authentication (2FA) setup.

Before making any changes, please note that UW-IT does not support SMS/texting as an option for authentication via Duo. For optimal security and functionality, it is recommended to use 2FA via updated/compatible device operating systems and the fully updated Duo Mobile app.

Temporary Solution

If you encounter issues with your new phone or device, don't worry! You can request a temporary bypass code from the UW-IT Service Center. This will allow you to access UW systems for a 12-hour period while you resolve any issues.

Alternative Options

If you cannot update your current device's operating system (OS), there are alternative options available:

* Enroll a phone number to authenticate through voice calls

* Obtain a hardware token, provided by UW-IT at no charge

* Use a different device that can download the latest version of Duo Mobile

Hardware Token and 2FA

For those who cannot update their device's OS, you can still use a hardware token to authenticate. This option is available through UW-IT at no charge.

Setting Up New Phone or Tablet

If you're setting up a new phone or tablet, please refer to our IT Connect FAQ for step-by-step instructions on getting started with Duo Mobile.

Apple Device Users

To ensure optimal functionality, Apple device users should update their iOS version to 15 or newer. This will enable you to download the latest version of Duo Mobile. For more information, visit Duo's website to learn which versions of iOS are supported.

Android Device Users

Similarly, Android users should update their OS version to 11 or newer to ensure they can download the latest version of Duo Mobile. Visit Duo's website for more information on supported Android versions.

Impact on Older Operating Systems

As of February 8, 2024, older operating systems (iOS version 14 or earlier and Android OS 10 and earlier) will no longer be able to download the latest version of Duo Mobile or receive maintenance fixes and security updates. Make sure to update your device's OS regularly to ensure you can continue using Duo Mobile.

General Recommendations

To ensure a seamless experience with Duo Mobile, make sure:

* Your device's operating system (OS) is up-to-date

* Your Duo Mobile app is fully updated

By following these guidelines and tips, you'll be able to change your phone or device while maintaining the security and functionality of your two-factor authentication setup. If you have any further questions or concerns, please contact the UW-IT Service Center at (206) 221-5000.

Remember, a secure connection is just a click away!

Duo mobile app change phone